Welcome! Here you'll find some of our most commonly asked questions about logistics.
Here at Arrival Candle Co, we want to make sure you can enjoy your candles in confidence! That's why we use only the BEST, high quality ingredients including clean wax, clean fragrances, and clean wicks. You can find more info on our ingredients on our FAQ page!
RETURNS
Returns and exchanges are not permitted due to scent preference. Buyer purchases at their own risk. We do our best to provide as much detail as possible about our scent profiles so you can make an informed decision!
TURN AROUND TIME
Everything we have listed on our website is MADE and READY TO SHIP! That means we will fulfill orders right away in order of when they were placed. Please allow us 3-7 business days to get your order out, and 7-10 business days if your order contains more than 10 units.
DAMAGES
If your shipment arrives damaged, you MUST notify us via email within 2 days of delivery (arrivalcandleco@gmail.com). Please provide images of the damage to the product as well as all packaging so we can handle the situation. Damaged candles will be refunded via shop credit.
*SUMMER SHIPMENTS*
*April - September*
We pride ourselves in providing clean products to our customers - this means we keep things like additives and stabilizers out of our candles whenever we can! Because of this, there is a small possibility of products getting a little too hot while they are being shipped to you. We do everything we can to ensure this doesn't happen, including shipping products with cold packs in the hottest months and only shipping packages Monday - Wednesday to prevent them from sitting in the hot warehouses over the weekend. This may impact shipping times. IF a candle is melted beyond repair upon arrival, customers will receive shop credit for their damaged product. Refunds, returns and exchanges will not be permitted due to melted or damaged products.
We hope this answers your questions! If not, feel free to message us!